ENGINEERING, PROCUREMENT ASSISTANCE & CONSTRUCTION MANAGEMENT (EPCM) SERVICES
EPCM SERVICES FOR UPSTREAM, REFINING, DOWNSTREAM & PETROCHEMICAL INDUSTRIES
- Dynamic Simulation for Flow Lines (Flow Assurance)
- Heat Radiation Modeling
- Gas Dispersion Modeling
- Process Studies for Propriety Technology
- Stress Analysis Dynamic
- Safety Integrity Level Study
- Quantitative Risk Assessment
- Life Line Fall Protection (Operation Safety)
- Seminar/Training on Fire Fighting system, Know How on International Codes & Standards for Installation Design and Safety
ENGINEERING EXPERTISE
Basic Engineering
• Process Studies
• Process Simulation (Steady & Dynamic)
• Heat and Material Balances
• Process Flow Diagrams (PFDs)
• Utility and Effluent Summary
• Hydraulic Calculations Steady State & Dynamics
• Heat Exchangers Thermal Design and Rating
• Equipment Sizing
• Process Data Sheets
• Cause and Effect Diagrams
Detailed Engineering
• P&IDs (AFD to AFC)
• Utility Distribution Diagrams
• Plot Plan
• Equipment Layout
• Debottlenecking Studies
• Pressure Relieving.
• Flaring and Depressurizing Calculations
• Basic Design Documents
• Operations Manuals
• As Built P&IDs
• HAZOP
PLANT PIPING DESIGN
• Conceptual Piping Studies and Layouts
• Detailed Piping Plans (2D)
• Isometrics with BOM
• Project Specifications / Procedures
• Bill of Materials / Bill of Quantities
• 3D Modeling with CAD works
• Pipe Supports / Bridges
• Stress Analysis
• Surge Analysis
MECHANICAL DESIGN
Includes Specifications, Material Selection, Mechanical Design, Detailed Engineering and Shop Fabrication Drawings for:
• Pressure Vessels (Conventional / Mounded / Spheres)
• Heat Exchangers
• Process Columns / Reactors
• Storage Tanks (Fixed Roof, Floating Roof, Doom Roof)
• Blending Kettles
• Oil Fields Crude Oil Storage Tanks (Rectangular/Horizontal)
• Slug Catcher / 2 Phase/ 3 Phase Separators
FLOWLINES / CROSS COUNTRY PIPELINES
• Preliminary planning maps, Reconnaissance Survey, Right of way
• Hydrology Survey
• Topographic Survey of Pipeline Routes
• Hi Ways, River and Canal Crossing surveys
• Pipeline Alignment Drawings
• Pipeline Calculations
(Elastic Bend Radius, Anchorage, Anti Buoyancy, etc.)
• Pipeline Crossing Drawings
• Alignment sheets
• Stress Analysis
• Pig Launchers / Pig Receivers Details
ELECTRICAL AND INSTRUMENTATION
Electrical Design
• Area Classification Drawings
• Single Line Drawings
• Schematic and Wiring Diagrams
• Specifications and Data Sheets
• Cable Layouts and Routing
• 2D & 3D Modeling
• Communications Systems
• Fire Alarm Systems
• Heat Tracing Systems
• Soil Resistivity Survey
• Cathodic Protection System
Instrumentation Design
• Instrumentation Specifications and Data Sheets
• Control & Operating Philosophy
• Logic / Loop Diagrams and Termination Drawings
• Hook up and Installation Drawings
• Control Room layout and Arrangement Drawings
• Cause & Effect Diagram
• DCS and ESD Specifications
• Control Valve and Orifice Plate Sizing
• Standard Installation Drawings
CIVIL DESIGN
• Steel Structures
• Concrete (RCC) Structures
• Rotary Equipment Foundations (Dynamic Analysis)
• Stationary Equipment Foundations
• Elevated and Underground Tanks
• Underground Services for Plants
• Storm Water / Oily Water Collection System
• Plant Buildings
• Plant Sheds
• Plant Roads, Bridges, Culverts, etc.,
FIRE FIGHTING SYSTEM
• Technical Audit / Gap Analysis of Existing Fire Fighting System as Per NFPA Standards.
• Risk Assessment, Safety and Consequence Studies
• Heat Radiation Modeling Using Shell Fred Software / DNV Phast
• Design and Detailed Engineering Of Firewater & Foam Protection System
• Calculations For Firewater And Foam Requirement
• Hydraulic Analysis Using Hazen William Equation
• Strategic Placement of Hydrants/Monitors/Isolation Valves
PROJECT / CONSTRUCTION MANAGEMENT
• Project planning and monitoring through PERT & CPM using latest Computer Software
• Documentation of contracts and agreements
• Specialized equipment sourcing
• Floating of tenders
• Material requisition
• Prequalification of vendors
• Evaluation/recommendation of bids
• Inspection at manufacturer's work location
• Review and approval of vendor's drawings
• Construction Supervision
• QA QC
• Schedule Control / Progress Measurement / Report
OLD REFINERY / PLANT RE-LOCATION ENGINEERING
• Development of As Built Drawings and Data Collection at Site
• Verification of As built drawings and data available at site
• 3D Laser Scanning for Plant As built
• Rigging study
• Inspection of equipment / piping (by third party)
• Dismantling schedule with numbering system.
• Complete Engineering and Construction Management
SOFTWARE EXPERTISE
• Hysys V 8.6 (Process Simulation)
• OLGA Dynamic Simulation (Transient Analysis / Flow Assurance)
• PipeSim V 2003.07.0141 (Production Facility Design/Network Analysis)
• Korf V1.21 (Hydraulic Analysis)
• Caesar II V5.1 (Piping Flexibility)
• AME Tank / Etank 2000 (Design / Rating of Storage Tank)
• Compress (Design of Pressure Vessel)
• Natasha (Surge Analysis of Pipeline)
• DNV Phast (HSE Software)
• Pipenet V3.4 (Fire Fighting Network Analysis)
• ETAP Electrical Engineering Software
• Shell FRED V4.0 (Heat Radiation Modeling)
• Automated Foundation Engineering System [AFES)
Experience Efficiency with BLUEFINCH SOLUTIONS Virtual Assistant Services
At BLUEFINCH SOLUTIONS, our proficient virtual assistants are adept at expediting workloads, guaranteeing the precise and timely completion of all your tasks. Equipped with extensive skills and experience, our team provides unwavering support across a dynamic range of tools and responsibilities.
Rely on our virtual assistants to navigate the evolving landscape of tasks seamlessly. Whether it's ongoing projects or specific assignments, our dedicated team is always prepared to offer assistance. Experience the assurance of accurate, on-time task completion with continuous support from our virtual assistant professionals.
Choose BLUEFINCH SOLUTIONS for a reliable partnership that accelerates your productivity and ensures the seamless execution of your projects. Our virtual assistants are committed to making your tasks more manageable and efficient. Elevate your workflow with our expert assistance today.
VIRTUAL OFFICE ADDRESS
Establish your company's footprint effortlessly with our Virtual Office services in Pakistan. With a Prime Location in the capital, we offer instant presence and on-demand workspace solutions tailored to your business needs. Secure a prestigious business address, enjoy a variety of mail handling options, and opt for professional call answering services. Our global network provides access to meeting rooms and desk spaces, ensuring your business is equipped with the tools for success.
How We Support You in Pakistan
Professional Business Address: Benefit from a real business address in prime locations, projecting a professional image for your company.
Optional Call Handling Service: Choose our call handling service to manage incoming calls professionally, enhancing your communication efficiency.
Global Business Lounge and Day Office Credits: Selected plans include access to our global business lounges and day office credits, providing flexibility and convenience.
Virtual Office in Islamabad: Unleash Your Business Potential
Welcome to our first-class Virtual Office services in Islamabad, designed to transcend the boundaries of your business potential. Experience unmatched professionalism with prestigious addresses, dedicated receptionists, and seamless administrative support. Our tailored solutions free you to focus on core business activities, fostering growth and success. Join us today and embark on a journey of unparalleled business excellence.
Book a Tour Now
Flexible Virtual Office Tailored to Your Needs - Only 9,999
Secure a professional business address and comprehensive mail handling services across any of our locations with our Virtual Office offering. Present a robust image to clients, partners, and stakeholders, even while working remotely. Additionally, take advantage of our business email handling service, ensuring efficient communication that aligns with your professional image.
Business Email Handling:
Our dedicated business email handling ensures that your communication is seamless and professional. Enjoy the benefits of efficient email management, contributing to a strong and credible business image.
Mail Handling:
Experience hassle-free mail handling where we sort, scan, and securely store your mail on a dedicated storage server. Our comprehensive mail services ensure that you stay organized and have access to your correspondence whenever you need it.
Elevate your business presence with our Virtual Office services. Join us in creating a professional image, enhancing credibility, and facilitating growth.
As a renowned and managed call centre outsourcing service provider, we have experience helping private and ASX-listed organisations build solid relationships with their customers. Our demonstrable partnership experience, proven operational performance and deep understanding of the business landscape are driven by a executive team—ensuring your onshore contact centre is a seamless extension of your business.
Our award-winning call centre outsourcing services are trusted by a wide range of businesses, including government and blue-chip companies, that require some or all work to be done onshore—from customer service through to sales and marketing.
Capability & performance
At Bluefinch Solutions, our expert, high-performing Australian contact centre agents and sales professionals serve as extensions of our clients’ in-house teams for a brand range of customer service outsourcing tasks including inbound customer services and sales, outbound sales and lead generation. Our Australian-centric culture extends to our offshore operations in the Pakistan, where our results-driven teams provide your customers with voice, chat and email support. We maintain a vibrant talent pool of professional and highly-trained resources to ensure your customers have only the most positive experience.
Whether your customer service outsourcing engagement is onshore or offshore, our Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and hands-on focus.
Scalability & flexibility
Keeping your business agile is critical in order to successfully navigate evolving market demands, seasonal shifts and unexpected events. Our right-shoring services are delivered via a range of flexible engagement models, including traditional full-managed operations out of our premium BPO workspaces in or a resilient Work from Home (WFM) setup with dedicated remote staff, secure technology and continuous support. We have stringent Business Continuity Planning (BCP) options to ensure business resiliency and uninterrupted operations.
Technology & innovation
Outsourcing minimises risks and overhead costs to pave the way for reinvestment in technology and innovation. This enables us to proudly guarantee business continuity with 99.999% network availability to ensure ‘local call’ clarity. Our redundant infrastructure includes onshore data centres in highly secure and stable locations and industry-leading integrated web applications.
Furthermore, our reliable BPO automation solutions are designed by our specialist automation and intelligence experts to improve customer service outsourcing support, increase operational efficiencies, reduce costs and minimise security risks.
Customer Acquisition
Boost acquisition rates through insight and intelligence
We approach each engagement using a structured model that ensures all stakeholders are on the same page—allowing us to win at customer acquisition and sales targets. With experience in business process outsourcing, a team of savvy sales & CX professionals and leading technology to generate intelligent customer insight, our clients can expect consistent growth.
The key to customer acquisition is knowing what your customers need before they even ask for it. Our customer acquisition strategies are proven in virtually every industry—from banking & financial services, technology, retail and telecommunications. Start driving more sales and realise your business’s full potential through our strategic and sustained customer acquisition solutions:
- List-Building and Lead Generation
- Order-Taking and Payment Processing
- Sales, Telemarketing and Account Management
Customer Service
Fast, consistent and always on customer support at all touchpoints
We recognise the importance of great interactions through personalised customer service outsourcing solutions. This is why we designed our call centre outsourcing solutions around actual customer service scenarios and made them scalable to match specific business needs. Our commitment to clients is the same as our commitment to their customers—ensure expert care, rapid resolution and opportunities to create additional value from every call. Our Customer Service Representatives apply high quality standards, processes and technologies to respond promptly to callers and provide the appropriate level of support. Leverage exceptional customer service solutions through trained customer care experts, streamlined processes and advanced BPO technology that is available to your customers anytime, anywhere.
- Level 1, 2 and 3 Technical Support
- Web Chat and Email Support
Customer Retention
Promote brand loyalty through effective customer retention solutions
We treat your business like our own. Say goodbye to high churn rates and let’s help you turn existing customers into brand advocates. Our customer retention experts, CRM techniques and tools are tried and tested to improve response rates and increase order values that maximise client revenue and profit. At Acquire BPO, customer relationships go beyond acquisition–we establish, maintain and nourish customer relationships that make way for stronger brand loyalty. Let us help you keep existing customers, target and measure causes of dissatisfaction with our customer service outsourcing solutions and succeed at crunching numbers that matter. Talk to us about:
- Collections
- Retention and Win-Back
- Sales Verification and Quality Assurance
Innovative contact centre solutions for winning customer service experience
Our excellent call handling for Nutrimetics’ extensive direct selling network improved the brand’s KPIs and SLAs.
Manual keying services are typically required for the capture of metadata from unstructured and semi-structured forms. The problem with many of these data entry services is their potential for error, which can cause a number of problems for an organization that depends on accurate data. With BLUEFINCH Solution, businesses have a highly effective tool for outsourcing data capture and data entry. The benefits of outsourcing Business Process Outsourcing services like Data Capture include:
What Is E-Commerce Outsourcing?
For startups in the e-commerce industry, handling everything on your own may be feasible at first. However, as your business expands, the workload will also expand. Soon enough, you will be stuck keeping the company afloat instead of growing it.
Outsourcing lends you a hand to propel your business further. When you outsource, you hire an external service provider to cover a specific business function.
eCommerce outsourcing specifically deals with outsourcing solutions for e-commerce businesses. eCommerce outsourcing service providers offer various services for online retailers and any company. Keep reading to find out specific tasks that eCommerce aficionados can outsource!
What Are The E-Commerce Functions That You Can Outsource?
You can outsource plenty of tasks in your e-commerce business. Most services offered by BPO companies are also applicable to e-commerce businesses. At the same time, BPO services specialize in e-commerce or are exclusively provided to businesses like yours.
Below are some examples of services you can outsource that are not exclusive to e-commerce:
- Web design and development: digital marketing is essential; you can outsource web designers and developers to create a website for your business. They can ensure that your website is optimized for excellent user experience.
- Content creation: another crucial aspect of digital marketing. Content creation fills your website with content relevant to your target audience.
- SEO/SEM: Search Engine Optimization (SEO) and Search Engine Marketing (SEM) are also necessary for digital marketing. Consumers explicitly looking for your product would easily find your brand online.
- Social media management/moderation: social media moderation and administration allow your brand to gain traction and build a robust community on social media platforms.
- Product photography: you can outsource photography and photo editing to professionals. So, your products will be virtually displayed in a way that is more likely to convert your audience.
- Customer support: service providers offer this in different forms, such as email, phone, and live chat support. You may also outsource multilingual customer support services to make the most out of outsourcing e-commerce customer support.
- Data entry: though necessary, data entry can be a time-consuming task. Outsourcing this task is beneficial to small businesses.
- Lead generation: like data entry, lead generation is also time-consuming. Your in-house staff can do this, but outsourcing lead generation services is often more efficient. Outsourced lead generation provides high-quality leads quickly and significantly boosts your sales force.
- Inventory and fulfillment: you can hire service providers to cover all tasks related to inventory and fulfillment. These functions include but are not limited to inventory management, drop shipping handling, order reception, warehouse management, and payment verification.
- Accounting: hiring a qualified professional for your accounting needs can be expensive. So when you need accounting services, outsourcing is a cost-efficient alternative to in-house hiring.
Meanwhile, here are some specialized outsourcing services for e-commerce:
- Loyalty programs: loyalty programs strengthen your customer base, but online implementation can get a bit tricky. However, outsourcing this function makes it easier to have an effective loyalty program.
- Invoice and balance inquiries: outsourcing this task ensures that all invoice and balance inquiries are answered and professionally handled.
- Order tracking and fulfillment: this streamlines the order fulfillment process. Your customers can track their orders efficiently. Meanwhile, you will have sufficient documentation and assurance that each order has been fulfilled successfully.
- Customer care support: some companies offer customer care services specializing in e-commerce. When you outsource this service, you will have customer service experts to represent your brand effectively.
- Inbound sales support: as an e-commerce business, you need to pay attention to your inbound sales. Strengthen your inbound strategy by outsourcing inbound sales support.
- Billing support: even if your billing process is automated, you should support your customers. Outsourcing your billing support will smoothen the process and improve customer satisfaction.
- Replacements: for online retailers, product replacements are often a pain to deal with. Entrust this function to a reliable partner so that you can ease your workload.
- Account management: you can hire an external company to manage your business accounts online.
- Refund assistant: like replacements, refunds are difficult to handle. The staff from your service provider can ensure that refunds are efficiently processed and that customers remain satisfied.
- Virtual assistants: you can outsource virtual assistants that specialize in specific e-commerce platforms, such as Amazon and eBay virtual assistants. VAs can cover various tasks, such as product uploads and page optimization.